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Terms & Conditions

Terms and Conditions of Sale


“Buyer” - the individual or organisation that buys or agrees to buy the Goods from the Seller. 

“Contract” the contract between Midoo Retail and the Buyer for the sale and purchase of Goods

“Goods” - the articles that the Buyer agrees to buy from the Seller. 

“Seller” - Midoo Retail or

Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller. 

Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer. 

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer. 

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions. 

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.

By processing an order through you agree to the terms and conditions set out by the Seller and commit to purchasing the items.

Where the Goods ordered by the Buyer are not available from stock, the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days. 

Age of consent
Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods. 

If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice. 

Price and payment
The price of the Goods shall be that which is stipulated on the e- mail confirmation. The price is inclusive of any applicable VAT. The price includes delivery charges. 

The total purchase price, including VAT and delivery charges, if any, will be displayed in the e-mail confirming the order. 

After the order is received the Seller shall confirm by email the details, description and price for the Goods. 

Payment is made through PayPal in full at the point of sale. 

Gift Vouchers

Gift vouchers can be purchased for various amounts. The gift voucher system is based purely electronically, no physical gift voucher will be sent out. After purchasing, the gift voucher will be sent to the recipient via email. The Buyer must ensure the recipients email address is correct.

The Recipient can then order through the website using the Gift Voucher’s code.

Discount Codes

The Seller distributes discount codes for the use in promotional activities. This is for the discount off full-price items on the website. Items on price-match or on offer cannot also have a discount code applied against it. 

Price Match

The Seller operates a price match policy for all products listed on the website. If The Buyer requests a price match, you will be notified by email on how to retrieve this. If you place an order with price-matched products The Buyer is not permitted to use additional discount vouchers/codes to supplement the discount. 

Goods supplied within the UK will normally be delivered within 2-5 working days using a Royail Mail tracked delivery service. Upon dispatch you will receive a dispatch confirmation with your tracking number which you can use at Royal Mail's website to track your parcel. Orders must be placed before 3pm to be dispatched the same day.

We offer International Delivery to over 45 Countries. These are provided by various carries depending on location. EU orders can be expected within 3-7 working days whilst deliveries to all other areas may take longer. 

The Seller does provide a next working day delivery service provided by Interlink. The next working day service excludes weekends and bank holidays. Orders must be placed by 3pm to receive the next working day.

Rights of seller
The Seller reserves the right to periodically update prices. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. 

The Seller reserves the right to withdraw any goods from its product list at any time. 

The Seller shall not be liable to anyone for withdrawing any Goods from its product list or for refusing to process an order. 

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller. 

All other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose. 

Cancellation and return
The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. 

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) if the Goods are in fact defective. 

The Buyer will be under a duty to take care of the Goods until they have been recovered. 

Goods to be returned must clearly show the order number obtained from the Seller on the package. 

Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage. 

Please note that orders that are placed using a discount/promotional code or on a special offer are non-refundable. If you were sent an item in error as part of the order, we will refund the product as store credit (up to the value of the item).

We do not accept returns for items where they are unsuitable/unwanted but still in working order. In this case, as a gesture of good-will we will exchange for a different item, however the cost to return the unwanted item will be at the Buyer's expense. The unwanted item must remain unopened and in a resaleable condition.

Limitation of liability
In the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever. 

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees. 

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future. 

Changes to terms and conditions
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase. 

Governing law and jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.


Free UK Delivery

When You Spend £10

We offer free delivery for all orders over £10 when shipping into the UK!

Discreet Packaging


Discreet Packaging

Delivered in a Plain Box

All orders processed will appear on your statement as MIDOO*PayPal* and the package itself is completely plain, with no documents on the outside except the label for your address. 

You can be safe in the knowledge that your order will be delivered with 100% discretion assured.

Worldwide Delivery


Worldwide Delivery

Delivery to over 45 Countries

We pride ourselves on affordable delivery to over 45 countries worldwide.

That includes over 40 Countries in Europe, the USA & Canada, and Asia which includes delivery to Singapore, Malaysia, Hong Kong & New Zealand.

Same Day Dispatch


Same Day Dispatch

Before 3pm

We want you to have your goods sooner rather than later. At Midoo, we'll dispatch your goods the SAME day when you order before 3pm!


Free Returns

On all Items!

Discreet Packaging


Discreet Packaging

Delivered in a Plain Box

Free Delivery


Free Delivery

Just Spend over £10